Several times in the last few weeks I have only gotten important phone calls because I happened to be home during the customary workday. Two of these calls were from health care providers. The third was from a heat and air contractor. Neither of the three would admit to having any contact number for either my Husband or I other than our home phone number.
That is a seriously bad business practice. Now, granted, I only get a basic contact number from someone when I am setting an initial appointment; but two of the three of these phone calls came from people with whom either my Husband or I had an existing business relationship.
Well, not anymore. Two of the three have just lost our business, and I am giving serious thought to how best to insure I maintain good contact information with all of my clients.